Onedios an aggregator platform for customer care service has raised INR 6 crore in a Bridge Round led by Inflection Point Ventures and VCATs. The funds will be allocated towards onboarding retailers who will sell Branded/OEMs extended warranties instead of third-party extended warranties.
OneDios is a pioneering platform revolutionizing the consumer electronics industry by seamlessly connecting dealers, distributors, brands, and consumers through its patented technology, enabling swift service bookings, complaint resolutions, and digital interactions across over 100 renowned brands. This fund is likely to help the platform obtain more retailers before the summer season kicks in.
Founded in 2019, the venture is the brainchild of Nitin Chawla, the founder and CEO and Co-Founder and COO Amit Sharma both of whom bring together their respective expertise. "We have started onboarding retailers to sell OEM extended warranties in Delhi, Haryana, Uttar Pradesh, and Maharashtra. Voltas, Daikin, and Bluestar Brand shops are our first target," Mr. Chawla says. ". "We are targeting to enable warranty sales to all OEMs through our platform via retailer channel," he adds.
The consumer electronics and household appliances segment witnessed remarkable sales. Considering the typical three-year lifespan of these products, an estimated 1.6 billion requests covering demos, installations, warranty registrations, and general services are directed to brands annually, primarily via call centres. Notably, the in-warranty request sector remains untapped, presenting a significant opportunity within the industry.
Ankur Mittal, co-founder of Inflection Point Ventures, says, “With ever evolving technology, customers seek for services at fingertips across segments from banking, shopping, healthcare and more. However few services have always been a little time-consuming and one such is customer service for electronic products. OneDios offers unique brand-authorized extended warranties, rapid CRM integration, and a patented, in-house-developed platform."